Frequently Asked Questions

What does Aartaa Decor make?

Aartaa Decor designs and manufactures handcrafted chandeliers, pendant lights, wall lights and bespoke architectural lighting. Our work includes ready designs as well as pieces adapted for specific spaces and project requirements.

Can a design be customised?

Many designs can be reviewed for custom dimensions, suspension length, finish, material direction or quantity. Feasibility depends on the construction and the project requirements.

What information should I share for a quotation?

Please share the product or reference, project city, room type, ceiling height, required dimensions, quantity and preferred delivery timeline. Drawings or site photographs are useful for larger installations.

Why do some products require an enquiry?

Large, bespoke and made-to-order lighting can vary in price according to size, finish, materials, quantity, packing and destination. Our team confirms the appropriate specification before issuing a quotation.

How long does production take?

Lead times vary by design complexity, material availability, finish and quantity. The estimated production and dispatch timeline is confirmed in writing for each made-to-order purchase.

Do you ship outside Kolkata?

We arrange shipping across India and review international deliveries case by case. Final freight, packing and destination requirements are confirmed before the order is approved.

Do you provide installation?

Installation requirements vary by product and location. Our team can provide installation guidance and confirm whether installation support or a suitable specialist can be arranged for the project.

What warranty applies?

Warranty depends on the product, electrical components and project scope. The applicable coverage is stated on the product page, quotation, invoice or written order confirmation. Please review our Warranty, Shipping & Returns page.

Can made-to-order products be returned?

Custom-made, altered, installed or specially sourced products are generally not eligible for general return. Transit damage and verified manufacturing concerns are reviewed according to the order terms and our published policy.

How can I contact the team?

Call or WhatsApp +91 87775 74435, email connect@aartaadecor.com, or use our contact page.