Refund & Return Policy

Aartaa Decor
Original Effective Date: 2 May 2023
Revised Policy Effective Date: [09-09-2026]
Applicable Country: India
Policy URL: https://www.aartaadecor.com/policies/refund-policy

1. Overview

At Aartaa Decor, we specialize in handcrafted luxury lighting and décor. We want you to understand the return, exchange, cancellation, and refund terms before placing an order.

This policy distinguishes between returns requested because you have changed your mind and returns involving damaged, defective, incorrect, or misdescribed products. Nothing in this policy limits your rights under applicable Indian consumer protection laws.

2. Change-of-Mind Returns

For eligible non-defective products, please submit your return request within 10 calendar days of delivery.

To qualify:

• The product must be unused, uninstalled, unaltered, and undamaged.

• All original packaging, accessories, components, and documentation must be included.

• You must provide an order number, invoice, or other valid proof of purchase.

• The product must not fall within the exclusions below.

These condition and packaging requirements do not automatically exclude a valid claim concerning a defective or incorrectly supplied product.

3. Items Excluded from Change-of-Mind Returns

The following products are not eligible for change-of-mind returns or exchanges:

• Custom-made or bespoke lighting and décor.

• Made-to-order products or items manufactured to modified specifications.

• Sale or clearance products identified as non-returnable before purchase.

• Products that have been installed, altered, used, or damaged through misuse, improper installation, or handling after delivery.

These exclusions do not remove applicable rights concerning manufacturing defects, transit damage, incorrect items, or products that do not match the agreed description or specifications.

4. How to Request a Return

Contact our support team within the applicable return period:

Email: support@aartaadecor.com
Alternative Email: aartaacompany@gmail.com
Phone / WhatsApp: +91 87775 74435

Please provide:

• Your order number and contact details.

• The product name and quantity.

• Your reason for requesting a return.

• Clear photographs of any damage, defect, or incorrect item, where available.

We will review your request and share the next steps, including return instructions and any applicable charges. Please contact us before shipping or bringing a product to our office.

5. Return Methods and Address

Approved returns may be sent by courier or delivered to our Kolkata location. Drop-off and in-person returns should be arranged with our team in advance.

Return Address:
Aartaa Decor
Eagle Press Building
26B, Christopher Road
Seal Lane, Entally
Kolkata, West Bengal 700046
India

Please pack fragile products securely and retain your courier receipt and tracking details.

6. Return Shipping and Restocking Fees

Change-of-Mind Returns

• The customer is responsible for return shipping costs.

• Original delivery charges, where separately charged, are non-refundable.

• A 50% restocking fee, calculated on the amount paid for the returned product, applies only where clearly disclosed before purchase and permitted by applicable law. This leaves 30% of the product amount refundable, before any other applicable, previously disclosed deductions.

• We will provide the refund calculation before you arrange the return.

Damaged, Defective, Incorrect, or Misdescribed Products

No restocking fee applies to accepted claims involving these issues. We will arrange return collection or reimburse reasonable return shipping costs agreed with our team.

Where a refund is due, it will include the amount paid for the affected product and applicable delivery charges.

7. Damaged, Defective, or Incorrect Products

Please inspect your order after delivery. If you notice transit damage, missing components, or an incorrect item, contact us as soon as possible, preferably within 48 hours.

Photographs of the product, packaging, and shipping label will help us investigate. An unboxing video is helpful if available, but is not the sole acceptable evidence.

The 48-hour reporting request does not remove your statutory rights, including rights concerning defects discovered later.

Depending on the issue and your applicable rights, we will arrange an appropriate remedy, including replacement or refund. A replacement will not be imposed where you are legally entitled to a refund.

Please do not install or continue using a product that appears damaged or electrically unsafe.

8. Refund Processing

We will inspect returned products promptly and notify you of the outcome. If a request is declined, we will explain the reason.

Approved refunds will be processed within 14 business days following receipt and inspection of the returned product, or sooner where required by law.

Refunds will normally be issued to the original payment method. For cash-on-delivery payments, we will arrange a bank transfer or another agreed, traceable method.

Your bank or payment provider may require additional time to credit the amount. We will provide confirmation once the refund has been initiated.

9. Exchanges

Exchanges are available for eligible products, subject to stock availability and the applicable return conditions.

For change-of-mind exchanges, we will confirm any price difference, shipping charge, or applicable fee before proceeding. Exchanges normally begin after we receive and inspect the original item.

For defective or incorrectly supplied products, the remedies described in Section 7 apply.

10. Order Cancellations

You may request cancellation within 24 hours of placing your order for a full refund.

After 24 hours, cancellation requests will be reviewed based on production and dispatch status and the terms disclosed before purchase. We will explain any proposed charges, which must comply with applicable law.

If Aartaa Decor cancels an order, we will refund all amounts paid for the cancelled order. Any cancellation charges must meet applicable legal requirements, including requirements concerning equivalent charges when we cancel.

11. Custom and Bespoke Orders

Custom-made and made-to-order products are not eligible for change-of-mind returns once supplied.

Please review and approve dimensions, finishes, materials, and other specifications carefully before production.

Your rights remain protected if a product is defective, damaged in transit, incorrectly supplied, or materially different from the agreed specifications. Cancellation requests are handled under Section 10.

12. Customer Support and Grievances

For assistance, contact:

Business: Aartaa Decor
Company: AARTAA FOOD INDUSTRIES PRIVATE LIMITED
Email: support@aartaadecor.com
Alternative Email: aartaacompany@gmail.com
Phone / WhatsApp: +91 87775 74435

Address:
Eagle Press Building, 26B, Christopher Road
Seal Lane, Entally, Kolkata
West Bengal 700046, India

Grievance Officer: [MD AADIL AMIN]
Grievance Email: support@aartaadecor.com

Consumer complaints will be acknowledged within 48 hours and redressed within one month of receipt.

Customers in Kolkata and nearby areas may arrange an appointment for in-person assistance.

13. Policy Updates and Consumer Rights

Policy changes will be published on our website with their effective date. Updated terms will apply to orders placed from that date and will not retrospectively reduce existing customer rights.

Where any provision conflicts with applicable law, the legal requirements will prevail.