Frequently Asked Questions

We create handcrafted lighting and decorative pieces for homes and project spaces: chandeliers, pendant lights, wall lights, lamps, mirrors, consoles and accent furniture. Our work brings classical detail and Indian craftsmanship into interiors that feel personal.

Explore an existing design, discuss an adaptation, or bring us a brief for a bespoke piece.

Start with your room dimensions, ceiling height and the furniture around the piece. For lighting, include the table or seating arrangement below it; for a mirror or console, share the usable wall width and nearby doors or switches.

Send a photograph and a few measurements through our contact page. We can review proportion and placement with you before you commit.

Materials vary by design and may include brass, glass, crystal, wood, marble, alabaster and other decorative materials. The product page or quotation should identify the materials and finish for your selected piece.

If a particular material, finish tone or surface treatment matters to your project, tell us at the enquiry stage so we can check it specifically.

The photographs show the design direction, proportions and finish. Handwork and natural materials can introduce subtle differences in grain, veining, surface tone and small decorative details; screen settings can also affect colour.

Before ordering, ask us to clarify any detail that is essential to you. Handcrafted variation does not mean that damage or a manufacturing concern should be ignored.

Please contact us before planning a visit so we can confirm the location, availability of the piece and an appropriate time. A listed design may be made to order rather than available for immediate viewing.

You can find our Kolkata address and contact details on the contact page.

Many designs can be reviewed for changes to size, suspension length, finish, material direction or quantity. What is possible depends on the structure, materials and intended setting.

Share your requirements before placing an order. We will review feasibility and confirm the agreed specification in writing rather than assume that every alteration is possible.

A useful brief makes the conversation much more precise. Please include:

• The product link, name or reference image.
• Project city, room type and quantity.
• Room dimensions, ceiling height and required piece size.
• Preferred materials, finish and budget range.
• Your required delivery date, plus photographs or drawings where available.

For a large chandelier, also flag access restrictions and any known ceiling or installation constraints.

It means the piece is produced for your order rather than taken from ready stock. Size, finish, materials and any agreed adaptations need to be settled before production.

Please review the specification, payment terms, estimated production and dispatch timing, and return conditions before approving the order. Availability on a product page should not be treated as a promise of immediate dispatch.

Production timing depends on the design, materials, finish, quantity and current workshop commitments. We confirm the estimated production and dispatch timeline in writing for each made-to-order purchase.

If you are working towards a housewarming, handover or opening date, share it early. Ask us to distinguish the production estimate from transit time before finalising your schedule.

Yes. We support architects, interior designers, builders and hospitality teams with ready designs, adaptations and bespoke lighting, mirrors and decorative pieces.

Share a drawing, lighting schedule or project brief so we can discuss scale, finishes, quantities, specification needs and a project quotation. Visit Trade & Architect Partners to start the conversation.

Use the purchase or enquiry route shown on the product page. For large, fragile, bespoke or made-to-order pieces, speak to us before checkout or quotation approval so we can review suitability, delivery and installation requirements.

An enquiry is especially useful when your order involves a custom finish, multiple pieces or a project deadline.

A project price can depend on size, finish, materials, quantity, protective packing and destination. A quotation lets us price the specification you actually need.

If a listing shows a placeholder, a zero price or asks you to enquire, please request written pricing before making payment. Do not treat a placeholder as the confirmed selling price.

Use the payment options available at checkout, or the written payment instructions issued with your quotation. Advance and balance requirements for a bespoke order should be confirmed before you approve it.

If you need cash-on-delivery or partial-COD arrangements, ask us to confirm eligibility for your product and destination first. Never share card details, passwords or OTPs over a message.

Check the product name, quantity, dimensions, materials, finish and agreed custom details. Then review taxes, packing and freight, payment milestones, estimated production and dispatch timing, installation scope, and applicable warranty and return terms.

Ask whether bulbs, fixing accessories or other components are included. Keep the approved quotation and order confirmation together for reference.

Contact us as soon as possible with your order number and the change you need. What can be changed or cancelled depends on the order stage, materials already arranged, work completed and the approved order terms.

Please obtain written confirmation from our team before assuming a change, cancellation or refund has been accepted.

We arrange shipping across India, subject to product and destination requirements. Share your complete delivery address and PIN code so we can review delivery feasibility, packing and freight for the piece.

For large items, tell us about lift dimensions, stairs, narrow entrances or restricted delivery access before approving the order.

Check the shipping charge or inclusion shown at checkout or in your written quotation. Fragile, oversized, bespoke and international orders may need packing and freight reviewed separately.

If a promotion mentions free shipping, confirm that it applies to your selected product and destination. Any site handling or installation requirements should also be clarified in advance.

Selected products can be considered for international delivery after reviewing suitability, protective packing, destination and freight feasibility.

Our published policy generally places customs duties, import taxes, local clearance charges and destination compliance with the buyer unless otherwise agreed in writing. Please request a destination-specific quotation before ordering.

Packing is selected for the piece and may include protective wrapping, cushioning, reinforced boxes or crates, fragile marking and pre-dispatch checks.

For a high-value or bespoke order, you may request packing photographs or dispatch confirmation where operationally possible. Please also read our shipping and packaging information.

Contact us with your order or quotation number, the purchaser’s name and the delivery city. Let us know whether you are asking about production, dispatch or delivery so we can check the right stage.

For a dispatched order, ask for the available carrier or freight details and the current delivery estimate.

Installation arrangements depend on the product and project location. We can provide guidance and confirm whether support or a suitable specialist can be arranged.

Please confirm the scope, responsibility and any installation charges before ordering. Hardwired lighting and heavy mirrors or fixtures need appropriately qualified installers and suitable structural support.

Share the room dimensions, ceiling height, position of the fitting and the furniture below it. Confirm the overall fixture dimensions, suspension drop, required clearance and access for delivery and assembly.

Your installer should verify ceiling support, fixings, wiring and electrical compatibility. Do not assume that an existing ceiling point can support a heavier fixture.

Bulb inclusion, lamp-holder type, wattage guidance and dimming compatibility vary by product. Check the listing or ask us to state these in your quotation.

A dimmable bulb alone does not establish that the complete fitting and control are compatible. Confirm the bulb or driver, fixture specification and dimmer combination before purchase or installation.

Measure the available wall and floor space, plus access through doors, lifts and stairs. For a mirror, check the overall dimensions including projecting decorative details, not only the central reflective area.

Confirm finished weight and mounting requirements before installation. A qualified installer should assess the wall and suitable fixings; never lift a decorative mirror by its floral or projecting ornaments.

Follow the care instructions supplied for your particular piece and finish. As a starting point, use a soft, dry cloth and avoid abrasives, harsh chemicals and excess moisture.

Switch off and isolate lighting before cleaning. Do not apply metal polish or a cleaning solution to a coated finish, stone, decorative glass or assembled fitting unless the product-specific instructions permit it. Ask us if you are unsure.

Inspect the delivery carefully and contact us immediately if you notice damage. Share your order details, clear photographs or video of the affected area, and images of the packaging.

Keep the packaging and affected components while the case is reviewed, and avoid installing a damaged electrical fitting. Our team will review the concern under the order terms and published policy.

Our published policy generally excludes general returns or exchanges for custom-made, made-to-order, installed, altered or specially sourced products. Verified manufacturing concerns and transit-damage cases are reviewed under the applicable terms.

Ready-to-ship items are reviewed according to their product and order terms. Please read Warranty, Shipping & Returns before purchase and ask us to clarify anything important to your decision.

Coverage depends on the product, material, electrical components and project scope. Confirm the applicable period, coverage and exclusions on the product page, quotation, invoice or written order confirmation.

Our published policy describes manufacturing-defect coverage where applicable and usual exclusions such as incorrect installation, misuse, unauthorised alteration, later breakage and normal finish ageing. Read the full policy.

Yes—send the product name, order details, photographs and a description of the component or concern. For a glass or decorative part, include a measurement and show where it belongs on the fitting.

We will review what can be supplied or repaired. Availability, colour or finish matching, cost and timing need to be confirmed for the specific piece.

Call or WhatsApp +91 87775 74435, or email connect@aartaadecor.com. Our published contact hours are Monday–Saturday, 10:00 AM–7:00 PM IST.

For order support, include your order number. For product or project advice, share a link, your city and key measurements. You can also use our contact form.