A real conversation.
We are a Kolkata-based lighting atelier and manufacturer, working with homeowners and design professionals. Speak directly with our team about selection, specifications and your order.
Why Trust Aartaa Decor
Handcrafted design. Considered decisions.
Confidence in
every detail.
A statement piece is a considered purchase. You should understand what you are choosing, how it will be made and what happens next.
At Aartaa Decor, we help you work through the design, specification and order details through direct conversations and written confirmation.
What you can expect
Trust begins with clarity.
Our role is to help you make an informed choice, with a clear understanding of the piece and the process.
The agreed scope, in writing.
For made-to-order work, agreed dimensions, materials, finish, quantity, estimated production timeline, pricing and payment terms are recorded in the quotation or order confirmation.
Considered for your space.
Scale, ceiling height, suspension, material and installation requirements matter. Bespoke requests are reviewed for feasibility before the design and quotation are agreed.
A useful buying checklist
Every important detail,
in writing.
Before approving a quotation or placing a custom order, work through the details below with our team.
- Design & dimensions
- Product reference, quantity, overall size and suspension or drop length, with units clearly stated.
- Materials & finish
- The agreed material combination, finish direction and relevant natural or handcrafted variations.
- Lighting & installation
- Light-source or holder configuration, what is included, and the mounting and installation requirements.
- Price & payment
- Item price, payment schedule and any applicable taxes, packing, delivery or installation charges.
- Production & delivery
- Estimated production, dispatch and transit timing for the selected piece and destination.
- Order-specific terms
- Applicable warranty coverage, return eligibility, custom-order conditions and any disclosed charges.
Keep your approved quotation, drawings and order confirmation together. If a detail is unclear, ask us to clarify it before you approve.
Material clarity
Look closely.
Choose thoughtfully.
The character of glass, stone and a handworked finish is part of the decision. Ask about the materials and care needs of your selected design.
See the composition.
Glass texture, colour, edge profile and the surrounding metalwork shape how a piece looks. Confirm the material combination for the exact product.
Azure Cascade pendant
Understand the variation.
Natural veining gives alabaster its individual appearance. Discuss the expected character and available material references when choosing a stone-based design.
Ivory Aurelius pendant
Know what is distinctive.
Neelpadma’s lotus forms and cobalt-blue accents are part of its design identity. Review decorative details, overall dimensions and care requirements together.
Neelpadma mirrorCollection images illustrate the designs. Screen colour, lighting and natural material variation can affect appearance; ask for relevant finish or material references where available.
Materials & finish libraryThe order journey
Know what happens next.
A bespoke piece moves through discussion, agreement, making and dispatch. The details depend on the design and project.
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Review the brief.
Share room photographs or drawings, ceiling height, dimensions, references, quantity, destination and your preferred timeline.
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Confirm the scope.
We discuss the feasible design direction and record the agreed specification, quotation, estimated timing and commercial terms.
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Develop and make.
The approved piece moves into production with artisan and manufacturing specialists. Discuss any questions about progress with our team.
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Coordinate dispatch.
Packing, shipment and delivery requirements are coordinated for the order. Confirm installation arrangements for large or complex pieces.
Production time and transit time are separate estimates. Confirm both for your order, especially when planning around a handover or event.
Explore the bespoke processDelivery & after-sales guidance
Support through the practical details.
Fragile materials and bespoke work need careful coordination. Here are the conversations to have before and after dispatch.
Packing & dispatch.
Packaging is selected for the piece’s size, weight and material. For high-value or bespoke orders, you may request packaging photos or dispatch confirmation where operationally possible.
Shipping & handling guidanceIf something arrives damaged.
Contact us promptly with your order reference, a description of the concern and clear product and packaging photographs or videos. Keep the packaging while the team reviews the next steps.
Get order supportWarranty & return terms.
Coverage and eligibility depend on the product and order. Review the applicable policy, custom-order conditions and disclosed costs, and ask for clarification before confirming.
Read the refund policyA Kolkata-based team
Reach us directly.
Ask about a product, a quotation, a bespoke idea or an existing order. Include the product link or order reference so we can connect the conversation with the right details.
Studio & correspondenceEagle Press Building, 26B Christopher Road,Seal Lane, Kolkata, West Bengal 700046, India
Useful answers
A little clarity
before you choose.
Ask early. The important details should be understood before an order is approved.
Ask our teamHow long will a made-to-order piece take?
Timing depends on design complexity, materials, finish approvals and project scale. Ask for the estimated production and dispatch timing in your quotation or order confirmation, with transit timing discussed for your destination.
Can every design be customised?
Customisation depends on the design and its construction. Share the required dimensions, finish, suspension and room details so our team can review feasibility and confirm the options in writing.
What warranty and return terms apply?
Ask about the coverage, exclusions, return eligibility and applicable costs for your exact piece. Custom and made-to-order products have specific conditions. Review the refund policy and warranty guidance before ordering.
What should I do if an item arrives with a concern?
Contact the team promptly and follow the reporting instructions in the applicable policy. Include your order details and clear images of the item and packaging. The team will review the concern and explain the next steps.
Can I ask for finish or project references?
Yes. Ask for references relevant to the material, finish or setting you are considering. Available material references and approved project imagery depend on the design, project relevance and permissions.
Request a Bespoke Design Consultation
Transform your space with custom decor solutions tailored to your unique style and needs. Our expert team will work with you to bring your vision to life.