Considered design. Clear delivery.
A beautiful piece deserves a well-planned journey. Here’s what to expect before dispatch, while your order is travelling and when it arrives.
For a handmade or oversized piece, talk to us about the production schedule, destination and delivery arrangements before confirming your order.
01 / Understanding the timeline
Order processing and delivery are separate stages. Made-to-order production needs its own agreed schedule.
| Stage or service | Estimated time |
|---|---|
| Order processing | 1–2 business days |
| Standard shipping | 5–7 business days |
| Express shipping | 2–3 business days |
| International shipping | Varies by destination |
Allow for processing as well as the delivery estimate. Processing may take longer during peak seasons or promotions. Express availability depends on the product and destination; please confirm with us first.
Delivery timeframes are estimates. Weather, customs clearance, public holidays and carrier disruptions may affect arrival. If you have a project deadline, share it before ordering so we can discuss feasibility.
02 / The practical details
Standard, express and international shipping charges are calculated at checkout based on the destination and the weight of your order. Check the applicable shipping amount before completing payment.
Large chandeliers, mirrors, fragile objects and bulk or bespoke orders may need a separate packing and freight quotation. The size, weight, packing requirements and route can affect the cost.
Share the product link, quantity, delivery address and PIN code. Ask us to confirm the freight charge, any additional handling and the delivery scope in writing before you approve the order.
Customs duties, import taxes and local clearance charges are the recipient’s responsibility and are not included in the product price or shipping cost unless expressly agreed in writing. Check with your local customs authority before ordering.
03 / Keeping you informed
Keep your order reference and dispatch email handy. They help us find the right information quickly.
Enter a complete address, PIN code and reachable phone number. For a project, share any access or receiving restrictions.
Once your order has shipped, you’ll receive a shipping confirmation email with tracking information.
Use the tracking details on the carrier’s website to view the available transit and delivery updates.
If tracking looks delayed or unclear, email us with your order number. We’ll investigate with the carrier.
04 / A little care on arrival
Glass, crystal and decorative finishes need thoughtful handling. Please inspect your delivery before installation and keep the packaging while you check the contents.
Note visible crushing, tears or signs of impact. Photograph the parcel and shipping label if anything looks unusual.
Keep small fittings and protective materials together. Check the item and supplied components against your order information.
If you find damage, a missing part or an incorrect item, send your order details and clear photographs before fitting or altering the piece.
05 / When something needs attention
Damage or missing items
Contact us immediately with your order number, photographs of the item, the packaging and shipping label. Include a short video if it helps explain the concern. Keep the packaging while we review the case and confirm the appropriate next steps.
Report a delivery issueDelay or a lost parcel
Send us your order reference and the latest tracking status. We’ll investigate with the carrier and work with you on the next steps. If you receive a delivery notification but cannot locate the parcel, let us know promptly.
Get tracking supportAn address to correct
Email your order number and the complete corrected address immediately. Changes depend on the dispatch stage and carrier feasibility. Incorrect or incomplete addresses can cause delay or non-delivery, so please check the details carefully before ordering.
Request an address check06 / A little clarity
Still need a detail checked? Email our team with your product link or order number.
No. A bespoke or made-to-order piece has its own production schedule. Please confirm the production time, expected dispatch and delivery estimate in your quotation or written order details before committing to a project date.
Please ask before ordering. Share the product, quantity, destination PIN code and required date. The published express estimate is 2–3 business days, but service availability and production readiness must be checked. Express transit does not shorten a custom production schedule.
Review the amount and any offer shown for your basket at checkout. For a bespoke, large or fragile shipment, ask for a written quote and confirmation of packing, freight and any additional handling before approving the order.
Check the carrier’s tracking page using your dispatch details. If the status is unclear or the shipment appears delayed, contact help@aartaadecor.com with your order number and the latest status. We’ll investigate with the carrier.
Selected international shipments may be possible after a product and destination review. Send the product link, quantity, city, country and postal code. We’ll check packing, route feasibility and the shipping quote before you confirm. Customs and destination charges should be checked separately.
Keep the item, outer packaging, cushioning and shipping label while we review the issue. Contact us immediately with your order details and clear photographs of the damage and packaging. Please discuss the next steps with us before installation or return shipment.
A destination, a deadline, a question
For an existing order, include your order number. For a new piece, share the product link, quantity and delivery PIN code so we can discuss the right next step.
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